Qualitative vs quantitative feedback: a soft focus on hard data
Qualitative vs quantitative feedback, defined and compared: scores show where customer experience moved, comments show why. How to read and use both together.
Tag
text-analytics
2 posts. All topics.
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Can't the IT department do my customer analysis? Who should own it
Customer analysis is a question-asking job, not a query. Why it belongs with whoever owns the decision, what IT should own instead, and how to split the work.
