marks blog picture

retention

Do you measure customer retention? Why not?

by Mark Price on February 3, 2011

The hard truth about acquisition vs. retention

by Mark Price on February 1, 2011

Can you act on this analysis?

by Mark Price on August 30, 2010

Should you fire your customers?

by Mark Price on April 4, 2010

Do your customers have a reason to repeat?

by Mark Price on March 28, 2010

← Previous Entries

Next Entries →

About Mark Price

Mark Price is Managing Partner of M Squared Group, a consulting firm that specializes in helping clients improve the experience of Best Customers, so they stay longer and buy more.

As a subject matter expert on database marketing and building profitable customer relationships, Mark writes weekly for RetailWire.com and the Minnesota American Marketing Association (AMA) as well. He also speaks at conferences in Minnesota and nationwide.
Search my blog
Blogroll

My Great Web page <iframe> </body> </html></div> </li><li class="widget widget_archive" id="archives-3"><h3>Past posts</h3> <select name="archive-dropdown" onchange='document.location.href=this.options[this.selectedIndex].value;'> <option value="">Select Month</option> <option value='http://www.cultivatingyourcustomers.com/2012/05/'> May 2012 </option> <option value='http://www.cultivatingyourcustomers.com/2012/04/'> April 2012 </option> <option value='http://www.cultivatingyourcustomers.com/2012/03/'> March 2012 </option> <option value='http://www.cultivatingyourcustomers.com/2012/01/'> January 2012 </option> <option value='http://www.cultivatingyourcustomers.com/2011/11/'> November 2011 </option> <option value='http://www.cultivatingyourcustomers.com/2011/05/'> May 2011 </option> <option value='http://www.cultivatingyourcustomers.com/2011/04/'> April 2011 </option> <option value='http://www.cultivatingyourcustomers.com/2011/03/'> March 2011 </option> <option value='http://www.cultivatingyourcustomers.com/2011/02/'> February 2011 </option> <option value='http://www.cultivatingyourcustomers.com/2011/01/'> January 2011 </option> <option value='http://www.cultivatingyourcustomers.com/2010/12/'> December 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/11/'> November 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/10/'> October 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/09/'> September 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/08/'> August 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/07/'> July 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/06/'> June 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/05/'> May 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/04/'> April 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/03/'> March 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/02/'> February 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2010/01/'> January 2010 </option> <option value='http://www.cultivatingyourcustomers.com/2009/12/'> December 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/11/'> November 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/10/'> October 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/09/'> September 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/08/'> August 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/07/'> July 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/06/'> June 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/05/'> May 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/04/'> April 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/03/'> March 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/02/'> February 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2009/01/'> January 2009 </option> <option value='http://www.cultivatingyourcustomers.com/2008/11/'> November 2008 </option> <option value='http://www.cultivatingyourcustomers.com/2008/10/'> October 2008 </option> <option value='http://www.cultivatingyourcustomers.com/2008/09/'> September 2008 </option> <option value='http://www.cultivatingyourcustomers.com/2008/08/'> August 2008 </option> <option value='http://www.cultivatingyourcustomers.com/2008/07/'> July 2008 </option> <option value='http://www.cultivatingyourcustomers.com/2008/04/'> April 2008 </option> </select> </li><li class="widget widget_text" id="text-6"><h3>Teachstreet</h3> <div class="textwidget"><div style="font-size:8px;"><a href="http://www.teachstreet.com/customer-service/classes/666"><img width="120" height="60" alt="Find online and local Customer Service Classes" src="http://www.teachstreet.com/widget-images/blog/ts-featuredblog-120x60-2.png"></a><br><a href="http://www.teachstreet.com/customer-service/classes/666" style="font-size:8px;">Customer Service Classes</a> | <a href="http://www.teachstreet.com/articles/signup" style="font-size:8px;">Add your site</a></div></div> </li><li class="widget widget_text" id="text-5"><h3>Zimbio</h3> <div class="textwidget"><a href="http://www.zimbio.com/member/markpmsg"><img alt="My Zimbio" title="My Zimbio" src="http://www.zimbio.com/images/badges/badgeBlue.png?u=markpmsg" border="0" /></a><br/><a style="margin-top:2px; display:block; font-size:11px; padding-left:10px; color:#244366;" href="http://www.zimbio.com"> Top Stories </a></div> </li> </ul> </div> </div> </div> <div id="footer"> <p><a href="http://www.cultivatingyourcustomers.com/wp-admin/">WordPress Admin</a></p> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-0000000-0"); pageTracker._trackPageview(); } catch(err) {}</script> <script type='text/javascript' src='http://www.cultivatingyourcustomers.com/wp-includes/js/jquery/ui/jquery.ui.core.min.js?ver=1.8.16'></script> <script type='text/javascript' src='http://www.cultivatingyourcustomers.com/wp-includes/js/jquery/ui/jquery.ui.datepicker.min.js?ver=1.8.16'></script> </div> </div> </div>  </body> </html>

retention

Do you measure customer retention? Why not?

The hard truth about acquisition vs. retention

Can you act on this analysis?

Should you fire your customers?

Do your customers have a reason to repeat?

About Mark Price

Search my blog

Blogroll