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Customer service

Lessons in customer retention from a chimney sweep

by Mark Price on January 31, 2011

Are you measuring customer retention correctly?

by Mark Price on October 10, 2010

Is your customer segmentation effort failing?

by Mark Price on October 1, 2010

Is Customer Lifetime Value a waste of time?

by Mark Price on September 14, 2010

Are you hiding from flaws in your marketing programs?

by Mark Price on September 6, 2010