Comments on: Guest Post: The Neighborhood Store — Fact or Fiction? http://www.cultivatingyourcustomers.com/2010/04/22/guest-post-the-neighborhood-store-fact-or-fiction/ Building customer retention and loyalty Wed, 30 Nov 2011 09:36:47 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: BrainTrust Query: The Neighborhood Store - Fact or Fiction? - RetailWire... Plug In. Free! http://www.cultivatingyourcustomers.com/2010/04/22/guest-post-the-neighborhood-store-fact-or-fiction/comment-page-1/#comment-689 BrainTrust Query: The Neighborhood Store - Fact or Fiction? - RetailWire... Plug In. Free! Fri, 07 May 2010 16:23:38 +0000 http://www.cultivatingyourcustomers.com/?p=666#comment-689 <!--%kramer-ref-pre%-->[...] The Neighborhood Store - Fact or Fiction? - M Squared Group Instant Poll (see results) Do you think relationships with stores are more or less important for Gen X and Millennials versus Boomers? [...]<!--%kramer-ref-post%--> Kramer auto Pingback[...] The Neighborhood Store – Fact or Fiction? – M Squared Group Instant Poll (see results) Do you think relationships with stores are more or less important for Gen X and Millennials versus Boomers? [...]

]]> By: BrainTrust Query: The Neighborhood Store - Fact or Fiction? (print) http://www.cultivatingyourcustomers.com/2010/04/22/guest-post-the-neighborhood-store-fact-or-fiction/comment-page-1/#comment-688 BrainTrust Query: The Neighborhood Store - Fact or Fiction? (print) Fri, 07 May 2010 13:53:42 +0000 http://www.cultivatingyourcustomers.com/?p=666#comment-688 <!--%kramer-ref-pre%-->[...] The Neighborhood Store - Fact or Fiction? - M Squared Group [...]<!--%kramer-ref-post%--> Kramer auto Pingback[...] The Neighborhood Store – Fact or Fiction? – M Squared Group [...]

]]> By: Marc Sokol http://www.cultivatingyourcustomers.com/2010/04/22/guest-post-the-neighborhood-store-fact-or-fiction/comment-page-1/#comment-666 Marc Sokol Fri, 23 Apr 2010 13:12:04 +0000 http://www.cultivatingyourcustomers.com/?p=666#comment-666 As a Boomer, I remember such stores - they were the ones my mom and dad shopped at; price wasn't the differentiator and coupons weren't the thing to look for...personal attention was. What my folks looked for was quality of product. Service quality, that was pretty much taken for granted since they knew us and we knew them. Different times, different norms, and not much of a transient life style as we have today either. As for the larger stores,(which would be smaller grocers in today's market size), they offered one other added value -- when we started to get rambunctious in the stores, they could keep kids like myself and my friends in line ..."I know your mother! What's that nice lady doing with kids like you lot! Just wait until I tell her what you've been up to!" :-) As a Boomer, I remember such stores – they were the ones my mom and dad shopped at; price wasn’t the differentiator and coupons weren’t the thing to look for…personal attention was. What my folks looked for was quality of product. Service quality, that was pretty much taken for granted since they knew us and we knew them. Different times, different norms, and not much of a transient life style as we have today either.

As for the larger stores,(which would be smaller grocers in today’s market size), they offered one other added value — when we started to get rambunctious in the stores, they could keep kids like myself and my friends in line …”I know your mother! What’s that nice lady doing with kids like you lot! Just wait until I tell her what you’ve been up to!” :-)

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