Comments on: Stable relationships with unstable customers (part 1) http://www.cultivatingyourcustomers.com/2009/11/30/stable-relationships-with-unstable-customers-part-1/ Planning, Nurturing and Reaping Profits Thu, 02 Sep 2010 11:15:25 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jill Nicholson http://www.cultivatingyourcustomers.com/2009/11/30/stable-relationships-with-unstable-customers-part-1/comment-page-1/#comment-309 Jill Nicholson Fri, 04 Dec 2009 17:49:56 +0000 http://www.cultivatingyourcustomers.com/?p=262#comment-309 Admirable that Helen from Adora Camera responded to your post within 24 hours. Quick responses and satisfactory solutions are what good customer service is all about. Social media allows response time to happen at warp speed now. Hopefully waiting on the phone for help for half an hour will be a distant memory soon. More companies need to get on the ball with having a public relations plan and customer service quick response via social media in place. JIll Nicholson Admirable that Helen from Adora Camera responded to your post within 24 hours. Quick responses and satisfactory solutions are what good customer service is all about.

Social media allows response time to happen at warp speed now. Hopefully waiting on the phone for help for half an hour will be a distant memory soon. More companies need to get on the ball with having a public relations plan and customer service quick response via social media in place.
JIll Nicholson

]]> By: Helen Oster http://www.cultivatingyourcustomers.com/2009/11/30/stable-relationships-with-unstable-customers-part-1/comment-page-1/#comment-306 Helen Oster Tue, 01 Dec 2009 12:30:37 +0000 http://www.cultivatingyourcustomers.com/?p=262#comment-306 Mark, I'm sorry that our stock situation meant that you needed to go elsewhere to fulfil your order for the Kodak Zi8. If you ever require support or advice concerning an order from Adorama Camera, please don't hestate to contact me directly. Helen Oster Adorama Camera Customer Service Ambassador helen.oster@adoramacamera.com www.adorama.com Mark, I’m sorry that our stock situation meant that you needed to go elsewhere to fulfil your order for the Kodak Zi8.

If you ever require support or advice concerning an order from Adorama Camera, please don’t hestate to contact me directly.

Helen Oster
Adorama Camera Customer Service Ambassador
helen.oster@adoramacamera.com
http://www.adorama.com

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