http://www.cultivatingyourcustomers.com/2009/11/08/snatching-defeat-from-the-jaws-of-victory/ Planning, Nurturing and Reaping Profits Thu, 03 Jun 2010 19:38:02 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.cultivatingyourcustomers.com/2009/11/08/snatching-defeat-from-the-jaws-of-victory/comment-page-1/#comment-260 Sarah, Home Depot Wed, 11 Nov 2009 20:08:59 +0000 http://www.cultivatingyourcustomers.com/?p=189#comment-260 Hi Mark - thanks for your insights into this sign at one of our stores. That's right, we're retraining associates and management on the importance of taking care of our customers. I like this sign, thanks for the pic. I don't think it's anything we rolled out everywhere, so I believe this store created that on their own (love to see that kind of entreprenurial spirit!). Hey can you shoot me an email so we can let them know they need to refill that card stack? Thanks! Sarah, Home Depot sarah_care@homedepot.com Hi Mark – thanks for your insights into this sign at one of our stores. That’s right, we’re retraining associates and management on the importance of taking care of our customers. I like this sign, thanks for the pic. I don’t think it’s anything we rolled out everywhere, so I believe this store created that on their own (love to see that kind of entreprenurial spirit!). Hey can you shoot me an email so we can let them know they need to refill that card stack?
Thanks!
Sarah, Home Depot
sarah_care@homedepot.com

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